PRIVACY POLICY

PRIVACY AND COOKIE POLICY

As a UK based website we endeavour to ensure that all personal information or “data” provided is handled in accordance with the 1998 UK Data Protection Act and use technology that protects your information (including credit card details) from unauthorised use or access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure.

We always try to protect your personal privacy and this Privacy Policy is here to help you understand what we may do with any information you share with us. This Privacy Policy only relates to our website theshoelaceshop.com and does not extend to any websites that are linked from our website.

You can access our website homepage and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We reserve the right to change this Privacy Policy from time to time and we advise you to read through them each time you use the site.

In this Privacy Policy, we, us and our, refer to Reis of London Limited, registered in England & Wales and trading as The Shoelace Shop.

Our registered office is:

Reis of London Ltd

The Old Barn

Wood Street

Swanley Village

Kent

BR8 7PA

Our company registration number is: 8136941

Our VAT registration number is: GB184905676

INFORMATION WE MAY COLLECT FROM YOU

Registration involves you giving us the following personal information:

Your title, name and address where your payment card is registered (including option to save different delivery addresses)

Contact phone number and e-mail address

PLACING AN ORDER

When you place an order with The Shoelace Shop , we ask for your name, e-mail address, delivery address, contact and credit card details as well as expiry date. We keep a record of this information so that we can recognise you and fulfil any orders you place securely with The Shoelace Shop. We retain details of your orders, copies of any e-mail correspondence you send us in order to maintain high standards of customer service.

We may also collect the following information:

demographic information such as preferences and interests

other information relevant to customer surveys and/or offers

HOW WE WILL USE YOUR DETAILS

We are committed to protecting your personal information and we will endeavour only to use or disclose personal information collected from you for the efficient delivery of our services to you and to work towards improving those services.

In order to process your order we will send you a confirmation email or we may need to contact you by telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Your card details will only be shared with any third parties as is necessary to process your transaction. We need to contact card issuers for validation checks and authorisation on all card payments. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Pimp My Shoes will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the theshoelaceshop.com website you consent to such checks being made. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

We also use your information to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf.

We may also use the information to improve our website and personalise your experience during your visit. If we are sold or merged with another company we may transfer, sell or assign

information about your relationship with us to third parties, including information that identifies you and other information concerning your relationship with us.

If you opt in to receive information from The Shoelace Shop we may periodically contact you by electronic mail about new products, special offers or other information which we think you may find interesting using the delivery or email address which you have provided.

UNSUBSCRIBING

Ticking the box to opt-in will mean that you are signed up to receive our emails and you don’t have to tick the box again every time in order to remain signed up. However, if you do change your mind and decide you do not wish to receive the The Shoelace Shop weekly newsletter you can unsubscribe by clicking on the ‘unsubscribe’ link at the bottom of any emails you receive from us, or by emailing us at admin@theshoelaceshop.com

ABOUT COOKIES AND HOW WE USE THEM

Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

There are essentially 3 different types of cookies that we can use on

Theshoelaceshop.com

Cookies essential to website operations – These cookies allow you to browse The Shoelace Shop website, search for products and add items to your basket.

Non essential but helpful cookies – These cookies help improve your experience on the site by allowing us to make alternative product suggestions based on which products you view.

Analytics and Marketing cookies – Analytical cookies monitor how you use our site and help us identify areas where we can improve the site. Marketing cookies are used when you visit the site via our emails or via other partner sites (affiliates) and give us visibility of how you found our site.

If you wish, you can set up your computer so that it rejects cookies and you will find instructions on how to do this at www.allaboutcookies.org. Please note that in doing so, in common with other online shopping sites, you will be unable to purchase from theshoelaceshop.com Alternatively, please view our section ‘Managing Cookies’ below.

Full details of the cookies that we use (as of April 2018) are listed below.

Cookies essential to website operations

1st party cookies

Cookie Name Description

offercode – To monitor if the user has used a promotional code in their order. Duration: session

order_placed_uid – To track the order ID. Duration: session

order_id – To track the order ID. Duration: session

country_code – To track billing country code. Duration: session

email-user email To view of the user is new to the site. Duration: session

competition_entry – Used to flag a competition entry. Duration: session

faces_entry – Used to flag a competition entry. Duration: session

survey_entry – Used to flag a competition entry. Duration: session

basket – To make sure we retain the items within your basket. Duration: 30 days

authkey – This enables us to identify the user throughout a session. Duration: session

username – To track the user account name. Duration: session

style_tracker – – session Determines whether user has come from internet search. Duration: session

awaid – affiliate tracking – 30 days To monitor if the user has come via marketing partners. Duration: 30 days

Non essential, but helpful cookies

1st party cookies

Partner Name Description

Qubit These cookies are for analytics software by our business partner Qubit. This helps us take site data to improve the website and your experience whilst on the website, and to tailor marketing to you. Duration: 1 year

Analytics and Marketing

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

Make our website work as you’d expect
Save you having to login every time you visit the site
Remember your settings during and between visits
Improve the speed/security of the site
Allow you to share pages with social networks like Facebook
Continuously improve our website for you
Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

Collect any personally identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass data to advertising networks
Pass personally identifiable data to third parties
Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Our own cookies

We use cookies to make our website work including:

Making our shopping basket and checkout work
Determining if you are logged in or not
Remembering your search settings
Allowing you to add comments to our site

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

Google These cookies enable Google Analytics. This helps us take site data to improve the website and your experience whilst on the website, and to tailor marketing to you. Duration: Up to 2 years

Affiliate Window These cookies give us information on who directed you to the website. We may choose to reward some external websites for directing you to our website. Duration: Up to 30 days

MANAGING COOKIES

If you don’t have cookies enabled on your computer, your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your shopping basket and buy from us online.

TO ENABLE COOKIES

To verify the type and version of web browser you use to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option

For Macs: with the browser window open and active, click on the Apple menu and select the ‘About’ option

HOW TO CHECK COOKIES ARE ENABLED FOR PCS

GOOGLE CHROME

Click on ‘Tools’ at the top of your browser window and select Options

Click the ‘Under the Hood’ tab, find the ‘Privacy’ section, and select the ‘Content settings’ button

Select ‘Allow local data to be set’

MICROSOFT INTERNET EXPLORER 6.0, 7.0, 8.0

Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab

Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser

Please note that settings above ‘Medium’ will disable cookies

MOZILLA FIREFOX

Click on ‘Tools’ at the top of your browser window and select Options

Select the Privacy icon

Click on Cookies, then select ‘allow sites to set cookies’

SAFARI

Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option

Click on ‘Security’, select the option that says ‘Block third-party and advertising cookies’

Click ‘Save’

SECURITY

We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and us, or information stored on our servers, will be free from unauthorised access by third parties.

DATA PROTECTION

We comply with all of the applicable data protection laws in the UK. We do not share any data collected via our website with any third party partners.

LINKS TO THIRD PARTIES

We may provide links to third party websites from time to time that we believe may be of interest to you. We do not control nor vet these websites. We advise you to read the Privacy Policy applicable to each third party site you visit and we will not accept any responsibility for or liability in respect of either the contents or your use of these third party sites.

3RD PARTY AD SERVING

We allow other companies, called third-party ad servers or ad networks, to serve advertisements on our behalf. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by The Shoelace Shop or companies of Reis of London Ltd careful selection for direct marketing purposes

If you have previously agreed to The Shoelace Shop using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing via our marketing emails or emailing us at admin@theshoelaceshop.com

If you have previously agreed to The Shoelace Shop sharing your personal information with companies of Reis of London Ltd careful selection for direct marketing purposes, you may change your mind at any time by emailing us at admin@theshoelaceshop.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee OF £10 will be payable. If you would like a copy of the information held on you please write to Data Protection Officer, Ecommerce Team, Reis of London Ltd, Crown House, Home Gardens, Dartford, DA1 1DZ. We will respond to any requests of information within 40 days of receiving the request and payment. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you have any questions, please feel free to contact us by email at: admin@theshoelaceshop.com